Placing an Order
Choosing a template and ordering staff badges.
Sign in to your customer dashboard and choose the approved badge template you wish to use. Select Place Order, enter the staff details, upload the photograph and continue through delivery and payment.
Yes. You can add multiple staff badges to the same order when they use the same approved badge template.
Your dashboard only displays badge templates that have been approved and assigned to your organisation.
Customers cannot directly change approved badge artwork. Please contact Ahead Solutions if you require a new design or a change to an existing template.
Staff Photographs
Uploading a suitable photograph for your badge.
Use a clear, recent photograph showing the person facing the camera. Avoid group photos, heavy shadows, filters and photographs where the face is very small.
Common image formats such as JPG, JPEG and PNG are normally suitable.
The photograph is fitted into the photo area defined by your approved badge template. Parts of the outer image may be cropped to fill that area correctly.
The preview shows how the image will be fitted into the badge photo area. It is intentionally displayed at a reduced resolution.
Badge Previews
Understanding protected, low-resolution previews.
Customer previews are intentionally protected and displayed at low resolution. This allows you to recognise and check the badge without exposing production-quality artwork.
No. The preview is not suitable for printing, professional identification or digital use.
Check the staff name, job title, dates, numbers and photograph. The exact fields shown depend on your approved badge template.
Digital Badge Copies
Purchased full-quality digital badge files.
A digital badge copy is a full-quality image of the completed badge supplied in addition to the printed physical badge.
No. A digital copy is only supplied when it was selected and purchased as part of the order.
Open My Orders, select the relevant order and use the Download Digital Badge button once the file has been generated.
Purchased digital files may need to be generated during order processing. The order page will show when the file is ready.
Payment
Paying for orders and pending payments.
Payment is completed securely online using the payment option shown at checkout.
Yes, while the order remains available for payment. Open My Orders and select Resume Payment.
Pending orders are only held for a limited time. Once an unpaid order expires, a new order must be placed.
Yes, provided the order is still awaiting payment and has not expired.
Production and Delivery
Order progress, dispatch and tracking.
Open My Orders and select the order. Its current status will show whether payment has been received, production has started or the order has been dispatched.
The order has entered the badge production process and is being prepared for dispatch.
Once tracking information is available, it will appear on the order details page.
Please contact Ahead Solutions as soon as possible. Address changes may not be possible once production or dispatch has begun.
Account and Password
Signing in and managing your portal account.
Select Forgotten password on the customer login page and enter your registered email address. You will receive a password reset email if the address belongs to an active portal account.
Yes. Your organisation can have multiple authorised portal users, each with their own login details.
Sign in and use the Change Password option in the customer portal.
Check that you are using the correct registered email address and password. You can also use the Forgotten password option to create a new password.
